FAQ
All you need to know, in one place.
Whether it’s about our products or your order, our FAQ has you covered. If something’s still unclear, reach out, and we’ll assist you personally.
General Questions
How do blind boxes work ?
Blind boxes are mystery boxes containing one random figure from a specific collection. The excitement lies in not knowing which figure you'll get !
Can I request a specific figure from a blind box ?
Unfortunately, blind boxes are pre-packed randomly, so we can’t guarantee specific figures. Part of the fun is the surprise !
Do you restock sold-out items ?
We try our best to restock popular collections, but availability can vary. Stay tuned for updates by subscribing to our newsletter.
Orders and Payments
What payment methods do you accept ?
We accept major credit cards, and other secure payment options, depending on your region.
Can I cancel or modify my order after placing it ?
Orders can only be modified or canceled within a short window after being placed. Please contact us as soon as possible at hi@hippers.co for assistance.
Is my payment information secure ?
Absolutely. We use advanced encryption technology to ensure your payment details are fully protected.
Shipping and Delivery
Do you offer international shipping ?
Yes, we ship worldwide ! No matter where you are, your favorite figures can find their way to you.
How long does delivery take ?
Delivery typically takes 3–8 business days, depending on your location and chosen shipping method.
Do you provide tracking for orders ?
Yes, all orders include a tracking number, so you can follow your package’s journey to your doorstep.
Can I change my shipping address after placing an order ?
If your order hasn’t shipped yet, we can help update your address. Contact us promptly at hi@hippers.co.
Returns and Refunds
What is your return policy ?
We accept returns within 30 days of delivery for unused items in their original packaging. Contact us to initiate the process.
What is the condition requirement for returned items ?
Returned items must be in their original, unopened condition to qualify for a refund.
Do you cover return shipping costs ?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Products
What are blind boxes, and how do they work ?
Blind boxes are mystery packs containing one random figure from a collection. They make collecting even more thrilling !
What materials are the figures made of ?
Our figures are crafted from high-quality ATBC-PVC, ensuring durability, vibrant colors, and a smooth finish.
Are your figures suitable for children ?
Our products are safe for older children but may contain small parts unsuitable for children under 3 years old.
Promotions and Discounts
Do you offer seasonal promotions or discounts ?
Yes, we regularly run seasonal promotions and special offers. Keep an eye on our website and social media for updates.
How can I stay updated on your latest deals ?
Subscribe to our newsletter and follow us on social media for exclusive updates and discounts.
Are promotional items refundable or exchangeable ?
Promotional items are typically non-refundable, but feel free to reach out for specific cases.
Customer Support
How can I contact your customer support team ?
You can reach us at hi@hippers.co. We’re here to help with any questions or concerns.
What are your customer support hours ?
Our support team is available Monday to Saturday, from 9 AM to 6 PM.
How quickly will I receive a response to my inquiry ?
We strive to respond within 24 hours during our support hours. Your satisfaction is our priority !
